The Boring Legal Stuff
NOTICE. PLEASE READ THESE TERMS CONDITIONS CAREFULLY. BY ACCESSING THIS WEB-SITE YOU AGREE TO BE BOUND BY THE TERMS CONDITIONS STATED BELOW. IF YOU DO NOT AGREE TO THE TERMS CONDITIONS STATED BELOW, PLEASE DO NOT ACCESS THIS WEB-SITE. Max Q DTG / Max Q Designs INC. RESERVES THE RIGHT TO CHANGE, MODIFY OR AMEND THESE TERMS AND CONDITIONS WITHOUT ANY NOTICE.
LIMITATION OF LIABILITY
In no event shall Max Q DTG / Max Q Designs, Inc. or its licensors, suppliers, or vendors, their officers, directors, employees, or agents, be liable for any special, incidental, indirect, or consequential damages of any kind, or for any damages whatsoever resulting from loss of use, data or profits, whether or not Max Q DTG / Max Q Designs, Inc. has been advised of possibility of the damage, arising out of or in connection with the use or performance of the site or of failure to provide services that you order from Max Q DTG / Max Q Designs, Inc. . or its affiliates, including without limitation, damages arising from mistake, omission, virus, delay, or interruption of service. In no event shall Max Q DTG / Max Q Designs, Inc. be liable or responsible for any damages or consequences arising from or related to your inappropriate or unauthorized use of the site or its content.
Our office hours are 9:00 AM ~ 5:00 PM EST Monday ~ Friday.
Standard Turnaround: Orders , please note turnaround times stated on the website are averages and can be affected by supplier problems, file errors and other factors. Moat orders will be shipped withinn 3-5 business days, not all apparel blanks are in stock at all times.
RETURNS / REFUNDS
Due to the custom nature of these products we cannot accept returns.
Customer must notify Max Q DTG / Max Q Designs, Inc. within 5 business days of order acceptance to notify any defects discovered in the ordered product or the claim will be denied. In order to receive replacement Customer will be asked to provide photos of any defects, in the case of multiple defects items should be photographed together in one single image.
We are happy to reprint and replace any item that is printed off center, with missing colors or poor ink adhesion.
All charges related to expedite printing (Rush Printing or Shipping) are NOT REFUNDABLE, including for those orders that are returned for any reason.
You understand that all information, data, text, photographs, graphics, messages or other materials ("Content") are the sole responsibility of the person from which such Content originated. This means that you, and not Max Q DTG / Max Q Designs, Inc. nor any of it's suppliers, are entirely responsible for all Content that you use from Max Q DTG / Max Q Designs, Inc. . Gallery or send, upload, post or transmit via the Service. Recognizing the global nature of the Internet, you agree to comply with all local rules regarding online conduct and acceptable Content. You agree to not use the Service to send, upload, post or otherwise transmit any Content that contains (i) child pornography or anything indecent, obscene, lewd, lascivious, filthy or vile; (ii) a threat to kidnap or injure a person, a threat to injure the personal property or reputation of another person, a threat to accuse any person of a crime, a threat to inform another that a person has violated any law of the United States, or a threat of blackmail; (iii) any matter advocating or urging treason, insurrection, or forcible resistance to any law of the United States; (iv) any defamatory remarks directed at any other person or company; or (v) any content that infringes the intellectual property rights or other proprietary rights of Max Q DTG / Max Q Designs, Inc. . or any third party does not control posted by Customers and does not guarantee the accuracy, integrity or quality of the Content Under no circumstances will Max Q DTG / Max Q Designs, Inc. be liable to you in any way for any Content you may be exposed to that you may find offensive, indecent or objectionable. Products and services, are provided for your personal use only. You agree to abide by these terms of service and not to use these products and services or related messages for any unsolicited or unauthorized advertising, promotional materials, "junk mail," "spam," "chain letters," "pyramid schemes," or any other form of solicitation.
You acknowledge that Max Q DTG / Max Q Designs, Inc. . does not pre-screen Content, but that Max Q DTG / Max Q Designs, Inc. nor it's suppliers and its affiliates shall have the right (but not the obligation) in their sole discretion to remove any Content that violates the terms of service or may otherwise be objectionable. You further acknowledge and agree that Max Q DTG / Max Q Designs, Inc. . may preserve Content and may also disclose Content if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce the terms of service; (c) respond to claims that the Content violates the rights of third-parties; or (d) protect the rights, property, or personal safety of Max Q DTG / Max Q Designs, Inc. ., its users and the public.
Max Q DTG / Max Q Designs, Inc. is based in Melbourne, Florida and all transactions take place on our host servers. All credit cards and or PayPal transactions take place on their secure server and or gateway. Any legal action or proceeding relating to or arising from your access to or use of this Site shall be instituted in Melbourne. FL. You agree to submit to the jurisdiction of Melbourne, FL courts and agree that venue in these courts is proper in any such legal action or proceeding.
TRANSFER OF TITLE
You understand the shipping terms are FOB shipping point, which means ownership transfers once we deliver any printed products to Max Q DTG / Max Q Designs, Inc's shipping carrier.
Please review your order prior to submitting. Max Q DTG / Max Q Designs will not accept changes to orders that have been placed. We apologize for any inconvenience this may cause. Customer is fully responsible for final proof and layout approval prior to the printing process.
Max Q DTG / Max Q Designs, Inc. . is NOT LIABLE for errors in a final product caused by any of the following reasons:
Misspelling, Graphics, Bleeds, Grammar, Damage Fonts, Punctuation,Transparency, Overprint, Finished Product Size.
By submitting the above document to Max Q DTG / Max Q Designs, Inc. . "I agree to the following terms".
I have verified that spelling and content are correct. I am satisfied with the document layout. I understand that my document will print EXACTLY as it appears here, that I cannot make any changes once my order is placed and that I assume all responsibility for typographical errors.
CUSTOMER SUBMITTED ARTWORK OR GRAPHICS
All artwork or designs and images must be provided in CMYK format. Max Q DTG / Max Q Designs, Inc. . is not responsible for any color shift that occurs in conversions from RGB to CMYK or PMS Pantone colors to CMYK color modes.All artwork, designs and images must be provided in minimum of 300 DPI and RGB color mode. Max Q DTG / Max Q Designs, Inc. is not responsible for images printed as fuzzy, distorted or pixilated due to customer provided artwork.
Max Q DTG / Max Q Designs, Inc.is not responsible for any color shift in converted photographs RGB images with black, near black, or gray tones. Color shifts from a perceived black or gray must be addressed prior to file submission. Proofs do not guarantee black, near black or gray final output.
COLOR PROOFING MATCHING
Max Q DTG / Max Q Designs, Inc. is not liable for color matching or ink density on screen proofs approved by the customers. Screen proofs will predict design layout, text accuracy, image proportion and placement, but not color or density. Electronic proofs do not show transparency and over print issues neither do they show color change from RGB to CMYK.
Max Q DTG / Max Q Designs, Inc. will be happy to help you cancel your order prior to Approval. Our Customer Service Team will inform you of any cancellation charges depending on the stage of the order.
Orders may not be cancelled or refunded once they have gone into production or any process thereafter. Absolutely no refunds will be issued once an order has been Plated or any process thereafter, including but not limited to Printing, Pre-Treatment, File Scheduling orFile Review.
Once the order has been placed successfully, No Refunds are issued for the Graphic design services.
Max Q DTG / Max Q Designs, Inc. is not responsible for any duplicated orders that are placed on our web site due to the customer mistake.
All cancellations must be completed through the website from your Pending Orders. If you do not see the button for cancellation, the job has gone into production and cannot be cancelled.
Once you have created your design you can save this template to your account.
ORDER SHIPPING AND DELIVERY
Max Q DTG / Max Q Designs, Inc. and it's suppliers will always act to make sure that any production difficulties do not delay delivery schedules. In no case shall Max Q DTG / Max Q Designs, Inc. . be liable for any consequential or damages resulting from any delay in shipment or delivery.
All Max Q DTG / Max Q Designs, Inc. . customers agree not to hold Max Q DTG / Max Q Designs, Inc. and it's suppliers. liable for delays in shipments caused by weather conditions, shipping company delays, international customs issues or any other circumstances beyond Max Q DTG / Max Q Designs, Inc's direct control. Max Q DTG / Max Q Designs, Inc. shipment and delivery dates are calculated based upon estimates provided by our suppliers.
Max Q DTG / Max Q Designs, Inc. will always act to make sure that delivery schedules are met. However, unexpected equipment failure, malfunction and or technical problems may delay the printing process. In case of delay caused by technical difficulty, rush charges/fees will be refunded or waived where applicable. However, technical difficulty will not be the grounds for order cancellation.
Max Q DTG / Max Q Designs, Inc. can only use its own shipping account and will not use customer provided account numbers for any couriers. Orders must be shipped at whole quantities and may not be split up. Please note that UPS does not ship to P.O. Boxes.
SHIPPING ERRORS LOST PACKAGES
Lost or damaged claims can only be filed for shipments over $50.00 in value and can only be done after 30 days from package shipment. Max Q DTG / Max Q Designs, Inc. . is not responsible for 3rd party shipping errors, omissions or damaged shipments.
RMA POLICY (Return Merchandise Authorization):
Max Q DTG / Max Q Designs, Inc. and it's suppliers. guarantees prints will not be defective in accordance with industry standards. If a print is found to be defective, then you may contact Max Q DTG / Max Q Designs, Inc. for a reprint. Max Q DTG / Max Q Designs, Inc.. must be contacted IN WRITING via online support system within 3 business days of receiving your order.
CUSTOMER SUPPLIED INCORRECT ADDRESS
When a package is not delivered due to an error made by the customer in submitting the proper shipping address,Max Q DTG / Max Q Designs, Inc. will reship the package with corrected address and charge an additional shipping fee for the shipment.
Please review your order prior to submitting.
We reserve the right to refuse service without disclosing a reason.
Prices are subject to change without further notice.