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Frequently Asked Questions

Designing

Can I upload my own design?

Absolutely, please see our faqs and designing guide, these will help you uploading the best quality image for your custom apparel.
Please note you are responsible for any copyright or rights usage to the images you upload. 

See our legal page for details.

Can I use your stock art?

Yes, you can use any of the stock art, fonts and design elements in our product designer. These cannot be downloaded and are only for use when creating your design on our website.

What's the best file format to upload?

We recommend creating your design in Photoshop and saving your file as a transparent png. A good rule of thumb is make it big, setup at print quality (300dpi) around the size of the print area. This varies from product to product but 12" wide x 15" tall will work best.

Why transparent? using transparency will give you a much better idea of how it will print on the shirt color you choose. If you use a jpeg then it will still have colored pixels in the background. The uploader does give you the option to remove colors but to be sure make it transparent to begin with.

Don't worry you can proof your design before ordering and our designers will always review your file and if we see any obvious issues they will alert you before going to print. Ultimately you are responsible for your file quality but we want you to be happy with your custom shirt so we'll help you as much as possible.

The higher quality file in = the best quality apparel out.

Ordering

How long will my order take?

Most orders will be printed in 2-3 business days, this can vary depending on workload and shirt availability. Not all sizes and colors are in stock although we try to carry depth for the most popular product lines.
Our suppliers have different stock levels at their various warehouses so most orders can be filled in 7-10 days. If your are in a time crunch or need your items by a certain date, call or email us and we can let you know. We'll always work to your schedule as much as possible.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Disocver and PayPal.
On your credt card statement you will see Max Q Designs (that's our parent company) this is the same for PayPal.

How long does shipping take?

Once your order is printed it will ship via UPS, Fedex or USPS whichever service you select in the checkout. 
Orders vary in production time but we have a fast turnaround depending on workflow and orders in the system.

We are based in Florida (on the Space Coast) please bear this in mind when selecting your shipping.

Who is Max Q Designs?

Max Q Designs is the parent company for Max Q Dtg and Max Q Printing. We've been incorprated in Florida since 2006 and in the design business since 2002. We also build and support Magento Commerce websites (like this one).

Can I checkout as a guest?

Guest checkout is not available as we need your information for order processing and tracking, also for re-orders and checking on your history you'll want to be able to login to your account.

We don't keep any sensitive information on file (like credit cards) these are all processed through a payment gateway.

Policies

Can I return an item?

As your order is custom printing and exclusively produced and approved by the customer we cannot accept returns. In the case of a mis printed, mis-aligned item, please let us know and we'll be happy to reprint and replace it at no cost.